In a recent National Mortgage News survey, the three pain points most often identified by servicing executives as highly challenging include the following:
- Moving mortgage data from loan origination to servicing systems (21%)
- Archiving and auditing for compliance and customer contact (20%)
- On-boarding new loans or acquired portfolios (17%)
Whitepaper Highlights
Our whitepaper, Mortgage Servicing, Boarding, Workflow & Document Management Best Practices, discusses a series of best practices that resolve the three issues above. They include:
- Mortgage boarding automation, including automated document classification, OCR, the business case for automation, and the processes required
- Smart mortgage document management, covering instant searchability, workflow automation, automated retention scheduling, auditor self-service, the cloud, and using the system to automation back-office process like AP and HR
- Mortgage quality control (QC), including pre-purchase reviews and servicing QC audits
Download the Mortgage Servicing Best Practices whitepaper today!