Category: Customers

As a quality control expert with more than two decades of experience in the mortgage industry,  MetaSource Senior Vice President of Mortgage Services Mary Kladde has seen all the ways in which loan quality can fall short. But while loan defect reporting is an important process, required of any lenders doing business with the government-sponsored…

With 2017 behind us, here is a look back at the top 15 mortgage quality control issues based on tens of thousands of post-close QC audits that we performed over the past year. In their second full year of adjusting to the Consumer Financial Protection Bureau’s (CFPB) enhanced disclosure requirements, lenders managed a better track…