SALT LAKE CITY, Utah, November 19, 2025 – MetaSource, LLC (“MetaSource”), a leading provider of mortgage quality control (QC) services, released its Annual Servicing QC Findings Report that identifies repositioning as the primary factor behind QC defects throughout 2024.
During its comprehensive analysis of the year’s defects, the MetaSource Team found that repositioning took two distinct forms. External portfolio transfers and internal shifts in responsibility, both largely driven by cost-reduction efforts during the low-volume period, created a dual-layer disruption that significantly impacted servicers’ compliance performance.
“2024 was a year of fundamental shifts in mortgage servicing,” said John Morales, MetaSource’s Servicing QC Manager. “Our analysis shows a clear correlation between repositioning activities and QC defect rates. Understanding this connection will be critical for servicers looking to strengthen compliance going forward.”
Morales noted that the MetaSource Team observed an increase in findings relative to portfolio size due to the high volume of transfers. The team also concluded that elevated default activity and ongoing escrow management issues compounded compliance pressures during these transitional periods.
For an in-depth look at how repositioning affected compliance as well as details surrounding default-related findings and escrow management challenges, download the full annual report. It outlines the top ten servicing QC findings for 2024 and provides actionable strategies for improving compliance performance as well.
About MetaSource, LLC
MetaSource is a Digital Transformation Solutions provider, focused on Business Process Outsourcing (BPO) / Business Process Management (BPM) services integrated with Enterprise Content Management (ECM), workflow solutions, compliance services and customer experience processes. MetaSource helps its clients manage risk, improve quality, increase efficiency and realize their most important goals — with special expertise serving the mortgage industry. MetaSource’s mortgage services include quality control (QC) audits (pre-fund, post-close, servicing, MERS), whole loan purchase reviews, and more. MetaSource’s solutions allow clients to focus on their core business while MetaSource does the rest. For more information, visit: https://mortgage.metasource.com.
2024 Servicing QC Findings Report
Find out how portfolio transfers and internal responsibility shifts became the primary force behind servicing QC findings, why default-related findings dominated the defect landscape, and more.
