Mortgage Quality Control: Servicing QC Audits
How Has Servicing Quality Control Become Relevant in the Industry?
Mortgage servicing has been brought to the forefront of the quality control (QC) conversation. Like the scrutiny of originations quality control, mortgage servicing QC is experiencing a level of focus and attention like never before. Investors, regulators and agencies are requiring a very detailed review of every step of the loan servicing process to ensure compliance with all laws, regulations and guidelines.
How Will This Servicing Audit Contribute Value for My Business?
Our Mortgage Compliance Advisors QC servicing audit is the solution to assist in meeting your loan servicing quality control needs. Our Servicing QC audit not only provides feedback on compliance with guidelines and regulations, but delivers state of the art reporting. We believe the industry standard of just delivering a PDF report has passed and that technology now provides a better way to interact with our QC data. Our Servicing QC Audit delivers data not only the industry standard PDF, but also pushes all the Servicing QC data to our QLink mortgage audit software. Our QLink portal allows you to view and sort your findings, trend your reports quarter over quarter, and find the root cause of your issues.
Does MetaSource Update Its Servicing Audit?
As the mortgage servicing QC landscape changes, we update our review to meet the current guidelines. Below is a list of many of the areas we review.
- Loan set-up
- Escrow administration
- Customer inquirers
- Fee and charges imposed
- FEMA/Disaster Recovery
- Service Members Civil Relief Act (SCRA)
- Default administration
- Loss mitigation
- Claim submission
- Credit reports