MetaSource Coronavirus Business Continuity | MetaSource Mortgage

MetaSource Mortgage Blog

MetaSource Coronavirus Business Continuity

  • Friday, March 13, 2020

News of Coronavirus issues around the world have caused MetaSource, LLC to review existing disaster recovery/business continuity plans. Reviewing these plans through the lens of the Coronavirus pandemic has put into motion active business continuity testing.

This testing involves moving work from existing processing facilities, to our other processing facilities. This takes advantage of our functional capacity for moving work among our facilities in the United States (i.e. Dallas TX, Denver CO, Draper UT, Bristol PA, Phoenix AZ and Anaheim CA), as well as our remote workforce operating nationwide.

The term “movement of work” involves activating alternative sites where work is currently not processed and providing those sites access to MetaSource servers. Teams are then able to access and complete the work.

Under normal circumstances, MetaSource performs these types of tests annually. By exercising an abundance of caution, we have begun regular testing of these processes. The intent is to minimize impact to our clients’ business operations in the event of a government required facility closure due to the Coronavirus. We will continue our testing until current events indicate a comfortable level of control surrounding this newly declared pandemic.

In the event we need to activate our business continuity plan, we are confident there will be no degradation in service.

We all hope for a rapid resolution to these outbreaks and hope we will not be faced with the need to activate these emergency processes. If you have any questions, please reach out at marketing@metasource.com and we are happy to provide more details and insights.

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